Frequently Asked Questions from our satisfied customers.
Q. Can we pick up from your location?
A.Yes, you can pick up most items from our locations. Some heavier items are not offered for pickup because of safety concerns. We do offer delivery and setup for all items.
Q. Do you offer delivery and setup?
A. Yes, we offer delivery and setup. Please view our delivery/Setup rate chart for fees to your location. If your city is not listed please give us a call and we can estimate your delivery/Setup fees.
Q. What are your hours of delivery?
A. Deliveries are set based on type of event, event start time, weather, location and delivery work load. Regular delivery hours vary during the year depending on daylight but generally are 8am – 8pm. Customers will be given a 2 hour delivery window. Once you reserve your equipment we will work with you to coordinate the delivery time.
Q. Do you provide any instruction on setup.
A. Yes, if you need we provide general setup and safety instructions of equipment.
Q. Do you set up the equipment?
A. Yes, we offer setup for all our equipment. Setup is a option on most items, please see the delivery/setup chart for rates.
Q. Do you rent tents?
A. Yes, we have tents in a vareity of sizes.
Q. Do I have to get approval, permit or license for setup?
A. You may have to get a permit depending on your location and size of tent. Customers are responible for any and all permits, autoizations or approvals needed for setup of tents, inflatables or equipment. Customers should check with landlords, HOA or town officials for guidelines before reserving equipment.
Q. Do you have a minimum order size for delivery?
A. Our minimum rental order for delivery is $100 (including delivery cost). There is no minimum order for a will call pickup at our warehouse.
Q. What is your reservation policy?
A. A 50% deposit is required to secure all reservations. The balance is due 7 days prior to delivery except for inflatable. Inflatables balance due upon delivery. Special order items are due in full upon order and not refundable.
Q. Can A+ Event Rental hold items?
A. A deposit is required to hold any item. Absolutly no item can be helded without a deposit.
Q. What if I need to cancel my order?
A. Deposits are refunded for any cancellations made 21 days prior to the delivery/pickup date. Inflatables cancellations for weather only must be made by 3pm the day prior to event and supported by a forcast of 35% or more forcast for rain on www. weather.com, severe weather or high winds for full refund. Service fee are non refundable. There is absolutely no refund for special order items or ANY cancellations made after the alotted time period. Downsizing of orders after cancellation period will be charged a restocking fee equal to 50% of rental price of removed items/products.
Q. Do you sell items?
A. Yes, all items can be purchased. Please call or email for sale price. Items availability may be restricted based on rental scheduling.
Q. Can A+ Event Rentals get speciality linens.
A. Yes, we can get almost any linens for your event. Speciality linens are special order and require at least 14 days lead time.